Software Support Technician
WeDoData Somerset, England, United Kingdom
WeDoData is working with an established MSP & software house in Somerset, supporting over 100 SMEs across accountancy, business intelligence, warehouse management and more. We are looking to appoint a Software Support Analyst.
The core focus of the role is to provide pre‑ and post‑sales support to clients who are considering taking on the software or who have already implemented it.
Responsibilities
* Provide pre‑ and post‑sales support to clients, addressing software queries and implementation questions.
* Assist clients with anything from lost passwords to complete system failures.
* Collaborate with sales and technical teams to ensure smooth client onboarding and issue resolution.
* Maintain accurate documentation of support interactions and follow‑up actions.
Qualifications
* Operations experience in accountancy, finance, bookkeeping or related fields.
* Good level of IT fluency with a curious, problem‑solving and customer‑centric mindset.
* Interest in software and technology.
* Strong communication skills and ability to explain technical issues to non‑technical users.
The starting salary is £30,000‑£37,000 (DOE). The role offers hybrid working arrangements and extensive training and development from inception and throughout your career.
If you’d like to discuss this opportunity, please call Dan at WeDoData on 0117 3027500 or apply as soon as possible.
If this role isn't quite right for you, please feel free to forward it to anyone you think might be a better fit.
WeDoData (Bristol) Ltd is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants, and clients to share this commitment. Any appointment will be made subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check. In accordance with the DfE statutory guidance 'Keeping Children Safe in Education', this may also include an online search as part of our due diligence on shortlisted applicants.
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