Information Assistant - Enquiry Services (Leicester, GB, LE1 9BH)Job Reference:477Job Title:Information Assistant - Enquiry ServicesJob Location:Gateway HouseFull-time/Part-time:Full-timeEmployee Weekly Hours:37.00Salary:24,685.00-28,031.00Closing Date: 30/06/2026Main duties and responsibilitiesDe Montfort University (DMU) is an ambitious, globally-minded institution with a relentless focus on delivering quality teaching and learning, and a campus-wide focus on providing a sector-leading student experience.The university is a vibrant, multicultural hub of learning, creativity and innovation that never surrenders to convention. Our success is built on a fantastic student experience coupled with award-winning teaching and world-class facilities that help students develop the skills and attitudes employers demand.Faculty / DirectorateLibrary and Student Services provides students with engaging and creative opportunities for success in their learning. We provide a comprehensive range of supportive and facilitative services delivered through a range of library and learning spaces, our extensive resources and collections and through our award-winning learning support.Our team, within Library Services, plays a lead role in the delivery of the directorates customer services (in person, online and via telephone), the day-to-day management of our learning spaces and the loan of the physical stock.Our main Kimberlin Library is busy and vibrant, with extensive opening hours to support our diverse student body. This is an exciting time to join the directorate as we continue to develop our services to enhance the student experience.RoleThis role is based in the library at De Montfort University in the middle of our vibrant Leicester city-centre campus. You may not have worked in a library before; however, this role is well suited to those who have great customer service skills, a willingness to learn new skills and enjoy interacting with a wide range of people.You will be helping our students access the information and support they need to make the most of their time at university, assisting with:- resources for their studies- IT queries- referrals to colleagues for more in depth or specialist support- their use of our learning spaces.Daily, youll be staffing our library service points and be the first person many new and regular students will meet. Dont worry though if youve not worked in a library before, you will receive full training in order to be able to provide proactive support for our customers who use the library facilities.Ideal CandidateYou will be passionate about delivering outstanding customer service and creating a welcoming environment for all users. Have excellent communication and interpersonal skills, with the ability to hold meaningful conversations and build strong rapport.Enjoy working with young adults and be confident in engaging with people from a wide range of backgrounds. Provide practical assistance and guidance to help customers make the most of library facilities and services, particularly within busy study spaces.Be proactive, self-motivated, and well-organised, with a willingness to learn and develop new skills.Bring a positive attitude, a helpful approach, and a friendly, approachable manner to interactions with customers and colleagues.Come and join our engaged and helpful team and support our busy and friendly library!Applying for the role?As part of the application process, youll need to provide us with evidence of how you meet all of the essential criteria in the person specification, plus as many of the desirable criteria as you can.We look forward to receiving your application and hopefully welcoming you to be part of the Library Services team here at DMU.To view the job description and person specification, please click here.CompetenciesData ManagementDocument PreparationScheduling & CoordinationCustomer ServiceProcess ImprovementFinancial AdministrationCompliance & Records ManagementResource ManagementIT ProficiencyInitiativeInterpersonal SkillsProblem Solving/AnalysisStudent SupportTeamworkSkillsAttention to DetailTime ManagementCommunicationProblem-SolvingCollaborationAdaptabilityInitiativeHonest and CompassionateInnovative and CreativeCommunity MindedDe Montfort University is committed to providing a working and learning environment that enriches lives, supports individuals to reach their full potential, and where everyone is treated with dignity and respect. As an educator and shaper of society, the university aims to role model positive behaviors both within the university and to reflect the diversity of the wider community. As such we welcome applications from all potential candidates.For general enquiries, please contact peopleservices@dmu.ac.uk