Job Description 1. Operations: Oversee store operations and ensure stores deliver to expectation on all KPI’s Coach and advise store teams with planning workload effectively Use visit checklists to observe store performance and hold managers accountable for under performance, providing support and feedback for improvements Use business communication tools to oversee completion of tasks and ensure your team understand all key functions Challenging and communicating improvements to store operations 2. Controls: Oversee wages and use reports to coach and advise teams to ensure wage controls are met on a weekly basis, ensuring store teams resolve any issues quickly and effectively Oversee compliance with processing of payroll and exceptions, ensuring stores resolve issues and problem-solve effectively Drive excellent performance on wage controls through detailed analysis and floor-based observations Coach store teams to work within time frames set by the business and guide them with realistic expectations Be organised and structured in own work, oversee store management daily structure and influence change 3. Sales Understand business and customer expectation and ensure this is executed at store level Observe service through store visits and use knowledge to coach managers on how to improve Understand product features and benefits and coach store management on how to deliver a broad understanding to teams Drive KPI targets and motivate store teams to deliver results Analyse data and communicate with teams for improvement Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness Coach and guide store teams on how to interpret merchandising guidelines to the sales floor and strong commerciality and efficiency 4. Development Identify internal and external talent and use development opportunities and performance management processes to drive exceptional performance Be self-driven in own personal development Plan for development and create clear succession plans for each store to encourage next generation and support business growth Create an environment that encourages and rewards performance fairly and equitably Plan for new stores, identify key players and movement of the team Use knowledge of The Frasers Group structure, elevation strategy and initiatives to drive success in your region Project manage new store openings and closures 5. Leadership and Management Inspire the workforce and act as a role model to others Develop, coach and motive your team of Store Managers to achieve success, holding them accountable where appropriate Take responsibility of your area and be accountable for any outcomes Develop relationships with teams by way of regular visits, conference calls and day to day communications Supporting your Regional Manager and contributing to the success of your region