HOUSE
MANAGER
Be the
Heart of the Guest Experience at Beaverbrook
At
Beaverbrook, we don’t just welcome guests - we create extraordinary, lasting
memories in a setting of English elegance and charm. We are seeking a
charismatic and emotionally intelligent House Manager to lead our dynamic team and shape unforgettable guest experiences across our
beautiful estate.
The
Role
As House Manager, you will be the ever-present host of Beaverbrook - visible,
approachable, and deeply engaged with guests and Members alike. You’ll lead a
dynamic team inspiring them to deliver service that is warm, personalised, and
always one step ahead.
Key
Responsibilities:
* Personally welcome and connect with guests,
Members, and VIPs throughout their stay.
* Oversee the guest journey from pre-arrival
through to departure.
* Lead from the floor—spending at least 70% of
your time in guest-facing areas.
* Create
bespoke guest itineraries.
* Curate
VIP amenities.
* Drive service excellence in line with LQA
standards.
* Enhance the atmosphere of the estate by
ensuring lighting, music, décor, employee grooming and seasonal set ups
are adhered to.
* Mentor and develop your team, setting the tone
for service and professionalism.
* Direct
reports include Reception Manager, Guest Relations Manager, Night Manager,
Activities Coordinator and Duty Managers.
* Support Estate site visits in conjunction with
the Sales Team – leading show rounds, as required.
* Strong knowledge of Opera Cloud, Fourth, Flow,
and other hotel systems.
* A Front Office expert with a high level of
knowledge of Housekeeping, Reservations and understanding of Events and
F&B operations.
* Collaborate across departments to ensure
seamless service.
* Deputise for the Rooms Division Manager in
their absence.
* Take a key role in health, safety, and
wellbeing within the department.
* Develop
our programme of onsite and offsite activities.
About
You:
* A minimum of 5 years’ experience in 5-star
hotel management, ideally within a landmark London property or luxury
country house hotel.
* Proven track record in guest-facing leadership
roles across Rooms Division functions.
* Expert in luxury service standards
(LQA/Forbes) with an innate understanding of our target demographic.
* Highly emotionally intelligent, impeccably
groomed, and detail oriented.
* Confident communicator and inspirational team
leader.
* Familiarity with luxury travel programs (e.g.
Amex Fine Hotels & Resorts, Leading Hotels of the World) is a plus.
* A hospitality degree or equivalent is preferable.
* A full clean driving license is essential.
Salary: Up to £55,000 per annum, plus tronc and management bonus scheme
Why
Join Beaverbrook?
This is your opportunity to make a real impact in a guest-centric,
forward-thinking environment where your ideas and leadership will help shape
the future of one of the UK’s most unique luxury destinations.
Benefits
In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.
As a member of our team, you can expect to receive:
* Competitive salary
* Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
* Personal development support
* Wide range of recognised qualifications and development opportunities
* Discounted rates on Food & Beverage
* 28 days annual leave(including Bank Holidays), rising by 1 day each year for 5 years
* Pension
* Life Insurance
* Sick Pay
* Long Service Awards
* Earn a thank you bonus through our recommend a friend scheme
* Cycle to work scheme
* Uniforms
* Free parking
* And other local benefits
Ready
to lead with charm and purpose?
Apply now and become a part of the Beaverbrook story.