Robert Half Technology are assisting a financial services organisation based in London to recruit a 1st Line Support Engineer paying £37K - £47K per annum
Role
1. The 1st Line Support Engineer will be front line call resolution for all IT related issues to the internal business
2. Responsible for desktop, laptop and application standardisation, provision, and support.
3. Support of all workstations, Surface Pro and laptop computers together with support of mobile devices (Smartphones, Tablets etc…)
4. Active Directory user account management, access and network administration based on company standards and policies
5. Ensure all support calls within the call logging system follow defined processes and procedures
6. Deliver outstanding customer service, perception and satisfaction to all IT users and customers
7. Support and administration of Microsoft Azure, 365, Intune, Active Directory, assisting with testing and deployment of changes where appropriate.
Profile
8. The 1st Line Support Engineer will have extensive hands-on experience specifying/configuring/troubleshooting user and customer issues in a changing Windows Desktop environment.
9. Extensive experience of supporting and administrating Windows 11/10/ Active Directory Office 365+Exchange
10. Ability to provide hands on" 1st level support for general IT operational requirements problems, and issues for end users and customers face to face and remotely
11. Experience of providing remote support for users and systems, including resolution of technical issues on the phone and using remote support tools
12. Working knowledge of Backup Software and common backup and restoration tasks
13. Printer administration and management, including changing consumables and managing stock supplies;
14. Great MS Office 365 skills and support of the Office suite of applications
Company
15. Global financial services organisation with offices in central London
16. £37K - £47K
17. On-site required
Salary & Benefits
company, depending on experience
The salary range/rates of pay is dependent upon your experience, qualifications or training.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.