A market-leading manufacturing business is looking for a customer service professional to join their team on a 12-month fixed term contract. You will ensure all external and internal customer requests are looked after in a polite, efficient, and professional manner, maintaining platinum customer service at all times. Your working hours will be Monday to Thursday 08:00 and 16:30 and Friday, 08:00 and 13:30. Hybrid working is available on a Monday and Friday with a “Work from Office/Work from Home” rota that operates within the department to ensure that there is always someone available at the site. Key duties & responsibilities * Processing of customer orders and quotations * Establish and build strong customer relationships, to deliver excellent levels of customer service. * Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements. * Ensure export compliance when processing quotations and orders. * Proactively quote follow up and negotiate where required. * To understand pricing, value and margin in order to win orders from quotations. * Progressing orders through to shipment using the systems/tools and supporting departments to achieve this. * Proactive communication with the customer throughout the quotation and order life cycle * Proactively review, investigate and escalate customer complaints where applicable. * Interfaces ...