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Department: Finance & Insurance Operations
Objective of the Role
To increase warranty and assistance policy renewals by utilising your sales skills when handling
telephone sales enquiries and customer service calls and updating systems accordingly.
To ensure all processes and procedures comply with FSA requirements.
Hours
Shifts are between 9am-6pm Monday to Friday and 9am-1pm Saturdays, (35 hours within these
hours)
Due to the nature of this position, hours may vary in line with business needs.
Main Duties
Telephone sales, renewals and enquiries
• Handle all external/internal sales, renewals and enquiries pro-actively, utilising your sales skills
at all times, following agreed procedures.
• Provide customers with warranty and assistance product features and benefits, in order to
assist in the purchase decision.
• Ensure product knowledge is kept continuously up-to-date through appropriate research and
training.
• Handle all calls within performance targets and professionally following agreed procedures.
Accurate data capture and input
• Capture all necessary information precisely and accurately relevant to product sales.
• Record all daily activity for reporting purposes.
FSA Compliance
• Operate within and adhere to the constraints of the current FSA regulations.
• Ensure that the sales process carried out follows the procedure based sales approach.
You will also be responsible for the following;
Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify the Company Health & Safety officer or the Managing Director of any Health &
Safety issues which may cause harm to fellow employees.
Training
• To advise your Manager or Team Leader of any areas of work for which you require any
additional training.
Quality Management System
• To work as a member of a team within the quality system and follow all documented quality
procedures and instructions.
Key Performance Areas
• To work towards achieving 100% on all Company, departmental, team and individual key
performance targets.
• Participate and contribute towards individual annual appraisals, team meetings and regular
one-to-one assessment sessions.
General
• To manage or assist with relevant ad-hoc projects as required by the Warranty Sales and
• Complete all appropriate administration.
• Provide relevant reports to the Warranty Sales Manager on a monthly basis.
• Carry out any other additional duties as requested by the Warranty Sales Manager from time
to time within the scope of your role.
• Maintain a consistent high level of performance as specified within the PMF.
Regulatory
• To work within and be compliant at all times with all relevant regulations and legislation
applicable to the role.
About Allianz:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
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