Guest Services Assistant
Location: Golden Sands Holiday Park, Rhyl, North Wales
Hours of work: Hours per week - some evenings & weekends required
Salary: per year
Who we are?
We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Find out more about our holiday experience on our website:.
What we need in a nutshell
As Guest Services Assistant, we want you to make our guests feel welcomed, cared for, and inspired to have their best holiday ever, from check-in to the moment they leave.
This will see you spending lots of your time with guests; meeting and greeting, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile, and who knows what else you may find yourself doing. If you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.
Skills, experience and qualities you’ll need:
1. Customer service skills and experience are a must! Preferably in the hospitality sector.
Match that with a confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure, and you’re most of the way there. You will also be comfortable multi-tasking, working as part of a team and solving problems using your own initiative.
A key part of your job will be to ensure changeover days are seamless. As well as qualities we’ve already mentioned, you will have great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.
One more thing…holidays happen at holiday times, so you will need to work your magic on weekends and bank holidays too.
What we can offer you
This is a flexible role that we can help you fit into your life and it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits, including:
2. Discounts on Away Resorts Holidays
3. On Park Discounts
4. Awards and Recognition