Better places, thriving communities.
Location: Multiple Client Sites across London (Zones 1–6). Occasional travel to sites up to 1 hour outside London (travel costs covered for these)
Contract Type: Full-time
Hours: 40 hours per week, between 07:00- 19:00, 8 hours per day
Hourly rate: £14.80- 25 days Annual leave + 8 Bank holidays
Are you passionate about creating memorable experiences and delivering world-class service? Do you thrive in dynamic environments where adaptability and professionalism are key? If so, we want you on our team!
As a Guest Services Host, you'll be the face of our Signature brand, owning the reception area and ensuring every visitor and colleague feels welcomed and valued. You'll bring a 5-star concierge approach to corporate settings, delivering service that exceeds expectations.
What You'll Do
1. Be the Host: Provide a warm, professional, and engaging welcome to all visitors and colleagues.
2. Stay Mobile: Work across multiple client locations, adapting quickly to site-specific processes and supporting Guest Services wherever needed.
3. Deliver Excellence: Manage visitor access, check-ins, and special requests with precision and empathy.
4. Create Experiences: Offer concierge-style service, anticipate needs, and make every interaction exceptional.
5. Support Operations: Assist with facilities checks, meeting room setups, AV troubleshooting, and administrative tasks.
6. Ensure Safety: Communicate emergency procedures and maintain security standards.
7. Collaborate: Build strong relationships across teams and contribute to a seamless OneMitie service.
What We're Looking For
8. Experience: 1–2 years in high-end hospitality, airlines, corporate workplaces, or similar.
9. Skills: Exceptional communication, adaptability, attention to detail, and a “How Can I Help?” mindset.
10. Tech Savvy: Comfortable with Microsoft programmes (e.g., Outlook, Teams) and visitor management tools (e.g., Condeco, ProxyClick)
11. Presentation: Immaculate grooming and professional style.
12. SIA certification (desirable)
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .