This is a Hybrid role but you must live within the greater Glasgow Area. Our Leading Managed services client is seeking a Senior IT Field Service Engineer to attend customer sites to provide support on IT hardware and software products to a wide range of customers. Responsibilities: * To repair diagnose and replace PC’s, Laptops, Printers, Servers, Data Storage, Tape Libraries, Communications Equipment and retail equipment and associated peripherals. * To perform desk side support to clients as requested * Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines. * Assist other engineers in the delivery of service to our customers. * Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements. * Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. * Be able to do customer rebuilds and configuration to desk. * Will carry out AV repairs and Printer repairs Skills and experience: * Knowledge of PC, Laptop, Desktop Printer & associated peripherals operation * Server Support Experience Wintel & UNIX * Data Storage Hardware Break Fix Experience * Trained in Desktop/Laptop/Printers and Servers * Network Support Skills Switches, Routers – Cisco / HP etc * Good knowledge of common software products * UK Driving Licence Benefits: * An inclusive workplace * Excellent package: solid basic and company benefits * Hybrid working & core hours in line with role requirements * Career development and life-long learning opportunities