Recruitment & Training Manager- Tour Leaders
Are you an inspiring people leader with a passion for volunteer engagement and operational excellence? We’re recruiting for a Leader Manager to head up a vital department that supports a dynamic community of 300 volunteer tour leaders. If you're a strategic thinker with strong communication and leadership skills, this is your opportunity to make a meaningful impact.
About the Role
As Leader Manager, you'll oversee a dedicated team of three support staff and take ownership of the recruitment, training, allocation, and ongoing support of our volunteer tour leaders. Your leadership will ensure these valued volunteers are fully equipped, motivated, and aligned with our mission to deliver unforgettable experiences.
Key Responsibilities
Volunteer Leader Management
* Lead the recruitment process for volunteer tour leaders, including annual recruitment campaigns and interviews.
* Organise and deliver briefings, debriefings, and ongoing communication to ensure volunteer readiness.
* Monitor volunteer feedback and coordinate with other departments to resolve issues and improve experiences.
Team Leadership
* Manage and develop a small internal team, setting clear goals aligned with company objectives.
* Represent the Leaders Department on the Senior Management Team.
* Serve on the Crisis & Incident Management Team and Duty Officer Team as needed.
Training & Development
* Oversee and continuously improve our Leader Training Programme to ensure all volunteers are properly qualified.
* Support ongoing professional development through regular engagement and access to best-in-class resources.
Tour Allocation
* Match leaders to tours based on their experience, availability, and preferences.
* Manage the appointment process and ensure clear communication of responsibilities.
Engagement & Communication
* Foster community through events such as UK-based social walks.
* Ensure all communication channels (newsletters, volunteer site, social platforms) are used effectively to keep leaders informed and engaged.
Department Operations
* Provide operational support and act as a point of contact for leader-related tour issues.
* Maintain leader documentation and ensure resources such as digital maps and kits are current and accessible.
* Oversee the organisation of the Leaders Conference (held every 3–4 years) and manage kit inventory.
Tour Leader Recruitment Manager Skills
* Experience managing or working with volunteers in a people-focused environment.
* Strong interpersonal and communication skills – both written and verbal.
* Excellent attention to detail and a proactive, problem-solving mindset.
* Comfortable managing multiple priorities and collaborating cross-functionally.
* Experience in walking or outdoor travel is desirable, but not essential.
This is more than a management role – it's a chance to lead a community that helps create long lasting memories for travellers across the UK and beyond.