Department: Core Operations Employment Type: Full Time Location: Zinc - London Compensation: £40,000 - £45,000 / year Description At Zinc, we’re on a mission to help teams build faster and better, and we are looking for a Customer Operations Analyst to power that mission with data. If you’re someone who thrives on turning messy data into clear insight, loves working cross-functionally, and wants to have a real impact on how teams operate, this role is for you. Whether you’ve worked as a Data Analyst or you’re an operations pro with a data edge, you’ll find the perfect balance here between technical challenge and business influence. This isn’t a back-office reporting role. You’ll be at the heart of our Customer teams, embedded with Account Management and Customer Success leaders, surfacing insights that shape strategy, spot growth opportunities, and remove friction in how we work. Your analyses won’t sit on a shelf, they’ll directly drive action, unlock scale, and supercharge team performance. Key Responsibilities Dig into the data Analyse customer usage, product engagement, and conversation metrics to highlight what’s working, and what’s not. Find upsell gold Uncover patterns in usage and invoicing data that point to revenue opportunities (and hand them to our Account Management and Customer Success teams). Make data make sense Translate complex data into clear insights, whether it’s a spreadsheet, dashboard, or quick summary for a meeting. Partner up Work closely with our Customer Success & Account Management leaders to identify where we can improve customer journeys and internal operations. Support the engine room Collaborate with our Customer Success ops and automation leads to build systems, join up tools, and make ops smoother. Present with impact Confidently share your findings in team deep dives and leadership forums, your insights will shape real decisions. Skills, Knowledge and Expertise ️ Hard Skills SQL Proficiency You’re fluent in SQL and know how to use it to interrogate databases, build queries, and surface key trends. Excel Expertise You’re no stranger to a VLOOKUP, pivot table, or nested formula. Excel is your sidekick. Data Visualisation You can turn numbers into narratives, building visuals that help teams instantly grasp the message. Numerical Literacy Stats, patterns, anomalies, you’ve got a sharp analytical brain and love digging into data. ️ Soft Skills Confident Communicator You can clearly explain your findings to senior stakeholders, even if they’re not data experts. High EQ You know how to read a room, build trust, and adapt your style to different personalities and contexts. Data Translator You turn complex insights into plain English and actionable steps that teams can run with. Collaborative Operator You’ll be working with multiple teams and stakeholders—cross-functional alignment is your thing. What we offer Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring 24 days holiday Bank Holidays your birthday off £1200 annual benefits allowance (ThanksBen, from month 2) 30 days Work from Anywhere Early finish Fridays (16:00) Yearly company retreat to Serbia Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory) Statutory pension with NEST (3% employer, 5% employee) Zinc shares, issued through the EMI Scheme Unlimited access to MoreHappi coaching Company socials, quarterly team socials Free Monday lunches Nursery workplace benefit scheme (Yellownest) Option to lease an electric car through Electric Car Scheme Celebrated Zinc anniversaries