Job Description
Title: IT Service Desk Analyst- 1st Line Support
Salary: Up to £27,000 D.O.E
Location: Bath (Hybrid 3x PW in office)
Are you someone who thrives in a client-facing IT support role and enjoys solving technical issues while delivering excellent service? We're looking for a 1st Line Service Desk Analyst to join a friendly, customer-focused IT team in Bath, supporting 500+ users across multiple office locations.
In this role, you'll be the first point of contact for IT support - resolving incidents and service requests, escalating issues when necessary, and ensuring that all tickets are managed efficiently and within SLAs. This is a great opportunity for someone with a strong interest in IT who enjoys working in a collaborative team and providing real value to end users.
What you'll do:
* Act as the first point of contact for technical support issues via the Service Desk
* Troubleshoot and resolve a wide range of 1st line issues (hardware, software, user access)
* Escalate complex incidents to 2nd or 3rd line teams with clear, detailed documentation
* Carry out IT onboarding for starters and leavers, and manage equipment setup
* Maintain and update support tickets, ensuring a great customer experience
* Participate in daily system checks, asset management, and procurement tasks
* Be part of the on-call and office hours rota, supporting users both remotely and on-site
What you'll bring:
* Previous experience in an IT support role (ideally 1st line)
* A proactive, customer-focused attitude with strong communication skills
* Sound technical awareness with a genuine interest in IT
* A full UK driving licence (occasional travel to other offices required)
* Organised and detail-oriented approach to problem-solving
What's in it for you:
* 25 days holiday plus bank holidays
* life assurance 4x Salary
* Encouragement and support for professional development and long-term progression
* Involvement in IT service improvement initiatives and projects
* Discretionary performance based bonus
* And more!
Our client has a 2 stage interview process and for the right candidate they will interview this week!
If you're interested in this role, or know someone who would be, please reach out to a. methula@ioassociates. co. uk