Job Overview An exciting opportunity has arisen for an enthusiastic and organised individual to join our Dental contracting team. You will work as an integrated dental contracting team member through the provision of clerical duties and acting as the first point of contact for the Dental Access Portal enquiries. Good written and verbal communication skills are essential, along with the ability to use your own initiative to solve problems as they arise. You will have experience in working within a team, dealing with patients and the public, be competent in IT in the workplace. Main duties of the job The role will support the management of primary care dental contracts within the Health Board and act as the first point of contract for the Dental Access Portal (DAP), providing advice or escalating concerns. The role will support the co-ordinator in identifying issues and recommending enhancements with the Dental Access Portal. The role will provide support and advice to primary care contractors on operational and contractual matters relating to the Dental Access Portal. The post holder will be required to work collaboratively with key colleagues within North Wales Dental Services and across a wide range of stakeholders. The post holder will assist the dental contracting team in ensuring the achievement of primary care dental targets as determined nationally and locally within available resources, providing monitoring reports as required. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Working for our organisation Betsi Cadwaladr University Health Board is responsible for the commissioning of primary care dental services in North Wales. Our role is to commission NHS dental service for the population of North Wales to reduce inequalities, improve care for patients to ensure they are receiving the highest quality dental care in the most appropriate setting, delivered by professionals with the required skill set, resulting in improved health outcomes for patients, and ensuring value for money for the taxpayer. Detailed Job Description And Main Responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person specification Qualifications Essential criteria GCSE or NVQ level 3 English and Maths Desirable criteria ECDL Experience Essential criteria Effective team working Dealing with patients and the public Experience of using information technology and a range of software applications such as Word, PowerPoint and Excel, including the development and maintenance of spreadsheets Desirable criteria Experience of working in primary care management with a Local Health Board Experience in using IT systems/software applications that specifically support primary care functions. Primary care contracts experience Knowledge And Skills Essential criteria Ability to prioritise work effectively Ability to act with tact and diplomacy I.T. Systems Office - Word, Excel, PowerPoint, etc Desirable criteria Ability to speak Welsh Ability to set up, develop and maintain complex spreadsheets Knowledge and awareness of current issues in Primary Care and Welsh Government policy direction for the NHS Other Essential criteria Ability to make travel arrangements to meet the requirements of the job Flexibility to attend evening meetings