We’re looking for a Senior Manager - Insurance Administration to join us in Bradford. We’re seeking a passionate and driven Senior Manager to join our dynamic Insurance Claims Administration team on a permanent basis. You will be responsible for the service delivery of the administration activities associated with processing mobile insurance claims from customers for accidental damage, loss, theft or mechanical/electrical failures. You will also be responsible for the complaints function that supports the service and provides consumers with a fair and unbiased review of complaint matters. Partnerships form of key part of our delivery to our customers and the Senior Manager will be expected to proactively and successfully manage all 3rd party providers, while building strong and collaborative relationships. We’re eager to invest in talented individuals with a strong work ethic, a desire to succeed in the insurance industry and a genuine passion for providing exceptional customer service. We believe that the right attitude, coupled with a willingness to learn and grow, are key to success in this role. We offer a supportive and collaborative work environment where you will have the opportunity to develop your skills and advance your career within the insurance industry. We provide comprehensive training and ongoing professional development opportunities to ensure your success. If you’re a highly motivated individual with excellent communication and interpersonal skills, a strong attention to detail and a proactive approach to problem-solving, we encourage you to apply. Join our team and be part of a company that values its employees and fosters a culture of success. What will you be doing? Overall service delivery of the administration department including complaints Proactive management of service delivery partners, fostering a collaborative relationship Building and maintaining strong, transparent relationships with our customers Monitor and manage key performance indicators (KPIs), service level agreements (SLAs), and customer satisfaction metrics. Lead, motivate, and develop a team of device insurance administrators and complaints handlers to achieve high performance. Conduct regular performance reviews, coaching sessions, and training to enhance team capabilities. Provide support on Business Development activities, including identifying opportunities, engaging stakeholders and producing compelling proposals Provide insights and reports to senior management and key stakeholders regarding performance and areas for improvement. Analyse trends and root causes of complaints to drive proactive solutions and improvements We tend to look for people with: Previous experience in people management is essential Previous experience managing a complaints function is desirable Previous experience of managing external service delivery partners is desirable Experience working within an insurance claims administration environment is preferred but not essential Knowledge of device insurance policies, claims processes, and complaint resolution best practices is preferred Strong leadership and people management skills, with a track record of developing high-performing teams. Experience of analysing data and reporting to identify trends and improvements Excellent organisation and time-management skills Excellent communication and interpersonal abilities to enable building and maintaining of strong partner and customer relationships Attention to detail and high level of accuracy A strong work ethic and a proactive approach to problem-solving Ability to focus on the highest standards of implementation and delivery Ability to work effectively under pressure and manage multiple tasks simultaneously in a fast-paced environment What’s in it for you? Competitive salary bonus 25 days annual leave with the option to purchase 5 more Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance Matched pension contribution up to 10% Access to our car benefit scheme Access to our online learning platform to continue to develop and grow your career with us The chance to join an innovative, fast-paced and passionate team Who we are: Liberty Blume, a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow! Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background.