Role Overview
We are seeking an experienced Applications Support Analyst to provide general application support across a suite of desktop-installed and cloud-based applications that are critical to our customers' business operations. The role involves delivering 2nd and 3rd line support across multiple customer environments and working closely with third‑party application vendors.
What You Will Do
Provide 2nd and 3rd line application support across multiple customer environments. Triage, diagnose, and resolve incidents and service requests relating to business and technical applications.
Why It Might Be a Fit
- Proven experience in a similar Application Support Analyst role, ideally within an MSP or multi‑customer environment.
- Strong troubleshooting, diagnostic, and problem‑solving skills.
- Excellent communication and interpersonal skills, able to work effectively with both technical and non‑technical stakeholders.
Requirements
- Proven experience in a similar Application Support Analyst role.
- Experience supporting enterprise or departmental business and technical applications across a Windows desktop estate.
- Current experience managing application vendors during complex troubleshooting and escalation scenarios.
- Demonstrable experience working with application prerequisites and dependencies.
- Experience managing and troubleshooting external API calls, integrations, and data feeds between applications.
- Solid understanding of ITIL principles and service management processes.
- Strong troubleshooting, diagnostic, and problem‑solving skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities in a fast‑paced environment.
- Exposure to Microsoft Power Platform (Power Apps, Power Automate).
- Familiarity with Dynamics 365, SharePoint Online, and Microsoft 365 ecosystems.
- Experience using ITSM tools such as ServiceNow.
- Knowledge of SQL or database‑driven applications.
- Basic scripting experience (e.g. PowerShell) to support automation and troubleshooting.
Benefits
- Competitive Salary
- Personalised Career Development
- Flexible working
- Generous annual leave allowance
- Enhanced family friendly benefits
- Pension scheme
- Access to private health
- Well‑being and insurance schemes
- Employee assistance programme
- Discounted cash plan
