About the Role
Ben Nevis Hotel is seeking a Receptionist to join the front of house team. You will welcome guests, manage check in and check out, handle bookings by phone and email, and keep records accurate and up to date. You will work closely with housekeeping and food and beverage to ensure a smooth guest experience from arrival to departure.
Responsibilities
* Greet guests and provide a warm Highland welcome.
* Manage reservations and room allocations.
* Answer enquiries by phone and email.
* Process payments and maintain records.
* Assist with guest queries and resolve issues quickly.
Requirements
* Confident communicator with a friendly manner.
* Organised with good attention to detail.
* Previous reception or customer service experience is preferred but not essential.
* Comfortable using booking systems and Microsoft Office.
* Able to work a rota that includes evenings and weekends.
Benefits
* Competitive pay.
* Training and support from an experienced team.
* Staff meals while on duty.
* Career progression within Strathmore Hotels.
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