Functional Assessor
Location: Reading - Hybrid working
Salary:£47,000 - £50,000 per year, with salary uplifts within the first 12 months.
Schedule: Full time and Part time opportunities. Monday – Friday, no nights or weekends.
As a Functional Assessor in our Health Assessment Advisory Service team, you’ll carry out meaningful work on behalf of the Department for Work and Pensions to understand how a person’s health condition affects their daily life. Through fair, comprehensive assessments, you’ll help create a positive impact for millions of people.
This role gives Registered Nurses (RGN, RMN, RNLD), Physiotherapists, Paramedics, Occupational Therapists and Pharmacists the chance to use your clinical expertise in a new way. You’ll be part of a supportive, purpose‑led environment where your work contributes to improved outcomes, simpler processes, and a better future for customers and communities.
What You’ll Do as a Functional Assessor
* Speak with customers by phone, face to face or online.
* Carry out functional health assessments and gather accurate, detailed information.
* Consult with treating healthcare professionals where appropriate.
* Produce fair, high‑quality reports on behalf of the Department for Work and Pensions.
* Use your observational, communication and note‑taking skills to ensure every customer is treated with care and respect.
Does this sound like you?
* One year of post‑registration experience as a Nurse (RGN, RMN, RNLD), Occupational Therapist, Physiotherapist, Paramedic or Pharmacist.
* Full registration with a relevant UK regulatory body (NMC, HCPC or equivalent), with an active PIN and no restrictions.
* Strong communication and listening skills, with the ability to write concise, accurate reports.
* Good IT skills and the ability to work efficiently under time pressures.
Vetting & Checks
All Functional Assessors must successfully complete the full pre‑employment security screening process, including an Enhanced DBS check, before starting in role.
What We Offer
* Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year).
* Pension: Up to 6% contributory pension scheme.
* Hybrid working opportunities: Functional Assessors have the opportunity to work from home and the assessment centre.
* Training Bonus: A one off 5% bonus upon becoming an approved assessor with the DWP.
* Quarterly Bonus: A 10% performance‑based bonus scheme, once you’re an approved Functional Assessor.
* Incentives: Financial rewards for additional skills developed in role.
* Registration costs: We’ll reimburse you for your professional subscription fees and support you with your revalidation.
* Training and development: A comprehensive training programme is provided before undertaking assessments independently. Huge opportunities for CPD including over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
* Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service.
* Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
* Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
* Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Our Inclusive Recruitment Commitment
* Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
* Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
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