Senior Aftersales Manager £50-55k Manchester We're looking for a decisive, commercially minded leader to take ownership of our Aftersales function and play a pivotal role in delivering exceptional customer outcomes. If you thrive in a regulated environment, excel at navigating complex stakeholder landscapes and have a passion for continuous improvement, this role offers the scope and influence you're looking for. What You'll Be Doing as a Senior Aftersales Manager * Taking ownership of the most complex, high‑risk and sensitive customer complaints as the final point of escalation. * Managing high‑value cases involving dealerships, lenders and customers, ensuring fair and balanced resolutions. * Driving cost‑reduction initiatives across Aftersales and Customer Care, improving efficiency without compromising customer experience. * Working closely with lenders and commercial partners to challenge costs and secure customer‑focused outcomes. * Building strong, collaborative relationships with dealerships and third‑party partners to support smooth operational delivery. * Ensuring all Aftersales activity meets FCA regulatory standards and aligns with Consumer Duty expectations. * Identifying complaint trends, operational risks and root causes, implementing improvements to prevent recurrence. * Producing clear reporting, insights and recommendations for senior stakeholders. ...