About Arc: Arc is a UK based Managed Service Provider helping organisations get real value from technology. We design, deliver and support IT services that keep customers secure, productive and scalable. Our services span end user computing and service desk, through to private cloud, Microsoft Azure infrastructure, networking and managed security services. We work as a long term technology partner to our customers, with a strong focus on service quality, accountability and continuous improvement. Role Overview We are looking for a Sales Manager to lead and develop our Account Management function. This is a hands on player manager role, responsible for managing a small but growing team of Account Managers while also retaining ownership of a number larger and more complex customer accounts. This role would suit either an experienced MSP Sales Manager or a senior Account Manager who is ready to step up into a leadership position. You will be expected to lead by example, set standards, coach others and contribute directly to revenue growth and customer retention. You will operate as part of the wider sales management function, working closely with senior leadership, service delivery and technical teams to drive sustainable growth. Key Responsibilities • Lead, manage and develop a team of Account Managers, initially a team of four with planned growth • Act as a coach and mentor, supporting team members with deal strategy, customer conversations and personal development • Set clear expectations around performance, behaviour, sales process and customer engagement • Support recruitment, onboarding and ongoing development of Account Managers • Foster a strong team culture built on accountability, learning and continuous improvement • Retain ownership of a number of larger, more complex customer accounts • Build and maintain senior relationships within key customers • Lead by example in managing renewals, expansions and long term account growth • Support Account Managers with customer escalations, difficult conversations and high risk situations • Ensure the team works to a structured, customer focused sales process • Maintain high standards of sales administration, CRM hygiene, forecasting and pipeline management • Provide accurate forecasting and reporting to senior leadership • Support pricing, commercial negotiations and contract discussions where required • Work closely with service delivery and technical teams to ensure solutions are scoped and delivered effectively • Act as a bridge between sales and delivery to resolve issues and improve ways of working • Contribute to the ongoing development of sales processes, tools and best practice Required Skills and Experience • Proven experience in account management or sales within a UK MSP or IT services environment • Demonstrable leadership capability, either in a formal management role or as a senior individual contributor ready to step up • Strong understanding of managed IT services including service desk, Microsoft Azure, cloud infrastructure and security • Experience managing or supporting larger and more complex customer accounts • Strong written and verbal communication skills with the ability to communicate effectively at all levels • A strong customer service ethos and commitment to doing the right thing for customers • High levels of grit, determination and personal accountability • Strong organisational and commercial skills with a disciplined approach to CRM, forecasting and sales administration Preferred Skills and Experience • Previous experience managing or mentoring sales or account management teams • Background in a technical or service delivery role earlier in your career • Familiarity with ITIL based service delivery environments • Experience working with Microsoft Azure and Microsoft 365 services Team Culture and Ways of Working Arc is a demanding but rewarding place to work. We set high standards for performance, behaviour and outcomes, and we expect leaders to model those standards consistently. We have a strong culture of continuous improvement and consistent learning. Feedback is encouraged, development is expected and ownership is non negotiable. This role requires someone who is comfortable being challenged, committed to developing others and prepared to work hard to build a high performing team. Why Join Arc Systems • Opportunity to lead and shape a growing Account Management function • A true player manager role with real influence and accountability • Competitive salary with performance related incentives • Flexible working arrangements • Supportive but high performance culture • Clear progression opportunities as the business continues to grow Key Points: Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time. Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.