Customer Service Advisor Location – Poole Salary – up to £30,000 per annum DOE Hours: 8am – 5pm, Monday – Friday FREE onsite parking We're looking for a friendly and confident Customer Service Advisor to join our client on a permanent basis. You’ll be the main point of contact for customers calling in, and redirecting them to the correct department. You’ll need great communication skills, a calm and professional manner, and the ability to work efficiently in a fast-paced environment. Duties: Manage incoming and outbound calls to customers and internal teams Deal with customer issues from start to finish Oversee customer accounts, providing ongoing support Generate precise quotes and efficiently process orders to meet customer needs Address and resolve customer complaints promptly, adhering to company protocols Delivering updates to customers to ensure they are updated Support the growth of the team by training and mentoring new colleagues Participate in improvement projects, offering suggestions to elevate the overall customer experience Skills: Customer service experience is essential Excellent verbal and written communication SAP experience would be desirable but not essential Proficient with Microsoft Office Strong attention to detail and organisational skills To apply, please send an updated cv to (url removed) or apply now