Salary: £45,000 - 50,000 per year Requirements: 2–3 years experience in a Business Analyst or similar analytical role Experience working with complex IT systems such as ERP and/or CRM platforms Strong understanding of data and data structures Excellent written and verbal communication skills Confident working with stakeholders at all levels of the business Experience supporting change initiatives and project delivery Comfortable delivering training and coaching to end users Strong Microsoft Word and Excel skills Full UK driving licence Own transport essential due to multi-site travel Responsibilities: Analyse business processes to ensure systems are used effectively and identify gaps or improvement opportunities Produce clear change specifications and manage system developments through to delivery Create technical documentation and support integration of changes into day-to-day operations Provide day-to-day business systems support, coaching, and training on new functionality Troubleshoot process and system issues, recommending practical solutions Work with third-party suppliers and developers, managing scope and delivery Support ad-hoc reporting, data manipulation, cleansing, and bulk data uploads Carry out system testing, creating test scripts and scenarios, and feeding back to developers Translate business needs into technical requirements, ensuring clear communication between stakeholders and developers Technologies: CRM ERP Excel Support AI RPA More: We are currently recruiting for an IT Business Analyst to join our well-established IT function supporting a multi-site, international business based in Coventry. This role offers a salary of £45,000 – £50,000 depending on experience, with a 37-hour working week and core hours from 08:45 to 16:45, offering flexibility around start and finish times. We provide hybrid working options (3 days office-based, 2 days home-based) and opportunities for occasional international travel to Germany. We are committed to improving system usage and delivering system enhancements across ERP and related platforms. last updated 6 week of 2026