Peer Support Worker/Liaison and Diversion Location: 105a Howard Street North Shields Tyne and Wear NE30 1NA Working Hours: 22.5 hours Contract Type: Permanent Salary:£24,243-£28,930- salary will be pro rata's based on part time hours Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, weve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services and its all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change. About the role: The purpose and scope of this role is to encourage service users, including those hard to reach, with complex need to engage with the Liaison and Diversion Service, other agencies and referral pathways. Provide engagement, emotional and other support and advocacy and may also assist in recruiting and overseeing volunteers. The role will involve supporting people to navigate through the Criminal Justice System, to access support for mental health needs as well as other vulnerabilities including substance misuse, (alcohol and drugs), homelessness, intellectual disabilities and behaviours that challenge. What you'll do: Build positive and supportive relationships with service users to enable them to develop their action and support plan. Alongside Mental Health Practitioners support people in police custody suites who have been arrested. Support community Link Workers in the delivery of drop in sessions for people newly released from Police Custody Suites and those newly referred to the service. Encouraging and supporting people including those hard to reach, with complex need to engage with the Liaison and Diversion Service, other agencies and referral pathways. Assist people setting realistic and positive goals and support people to review their progress. Provide practical support to service users in gaining choice, meaning and purpose of life and independence whilst maintaining dignity and respect. Share personal recovery experiences appropriately, enabling individuals to recover. Support service users in the development of personal and life skills with the aim of attaining greater independence and self-esteem, providing emotional support necessary to do so. Ensure confidentiality of the service and that the clients are respected at all times. What you'll need to succeed in the role; Good verbal and written communication skills Ability to use and understand IT including Microsoft Office and internet Knowledge of equal opportunities An understanding of recovery in relation to mental health and factors which inhibit this What We Offer We value the people who make a difference every day. Alongside meaningful work, youll enjoy a comprehensive benefits package: 27 days annual leave, rising to 32 after 1 year (plus bank holidays) Pension scheme with 4.5% employer contribution, matched up to 6.5% Life assurance (3 annual salary) Enhanced sick pay and family-friendly pay Birthday leave and the option to buy up to 5 extra days annual leave Professional fee reimbursement for relevant qualifications 24/7 online GP access and Employee Assistance Programme Recognition and long service awards via our Way to Go and Aspirations portals £500 Recommend a Friend bonus Cycle to Work scheme and Credit Union membership Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good Free will writing service and wellbeing initiatives throughout the year Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team.