Job Description
The Role:
An exciting opportunity has arisen for an experienced and motivated individual (minimum Level 3 NVQ in Health & Social Care or equivalent) to join our growing team as an Area Care Supervisor at our Church Stretton office.
This primarily office-based role offers the opportunity to take the next step in your career into a leadership and supervisory position. You will play a vital role in ensuring clients receive high-quality, person-centred care while supporting, mentoring and developing our Care Professionals to deliver services in line with regulatory, company and franchise standards.
You will oversee a team of Care Professionals, monitor service quality, maintain compliance, and contribute to the smooth and effective operation of care delivery within the community. The role includes participation in an out-of-hours/on-call rota on a structured basis.
Key Responsibilities
1. Supervise and lead a team of Care Professionals, providing guidance, training, support and mentorship
2. Conduct client quality assurance visits and regular home visits to assess care needs and service quality
3. Complete service reviews, care plan reviews and updates, ensuring accurate digital care documentation
4. Create and coordinate care plans tailored to individual client requirements
5. Conduct client and Care Professional introductions
6. Carry out staff supervisions, competency assessments and support visits
7. Monitor and evaluate Care Professional performance, providing feedback and implementing improvement plans where required
8. Maintain accurate client and staff records using care management systems
9. Ensure compliance with company policies, safeguarding requirements, medication management standards and industry regulations
10. Collaborate with clients, families and healthcare professionals to ensure effective care coordination
11. Address and resolve client and Care Professional concerns in a timely and compassionate manner
12. Participate in the out-of-hours/on-call rota
13. Carry out any additional duties necessary for the successful operation of the business
Qualifications
What We Are Looking For
14. Minimum level 3 NVQ in Health & Social Care or equivalent qualification
15. Experience delivering care services and working in or moving toward a supervisory role
16. Strong knowledge of medication management and care documentation
17. Excellent communication and relationship-building skills
18. Confident IT skills and experience using digital care systems
19. Strong organisational skills with the ability to manage a varied workload
20. Full driving licence and access to your own vehicle with appropriate business insurance
Additional Information
Why Apply?
This role offers the opportunity to:
21. Take the next step in your professional development
22. Shape and maintain high standards of care within the community
23. Mentor and develop others
24. Play a key role within our dedicated team
25. Contribute to maintaining our reputation for quality care
26. Work in a supportive, values-driven environment
27. Enjoy structured office-based stability with supervisory responsibility