Overview
Join to apply for the Store Manager (full-time, Llandaff) role at Coffi Lab Ltd
If you have proven experience of leading, coaching and developing a team in a customer focused retail business, this could be the role for you. As a leader at Coffi Lab you will contribute to our success through a pro-active and entrepreneurial management style working with and nurturing your team to deliver an exceptional experience for our customers. You will be a passionate ambassador for Coffi Lab, championing our values to create a warm, safe environment. You will have the knowledge and experience to drive financial targets and maintain all Coffi Lab standards.
Support and training is offered every step of the way. As a growing business, we offer development opportunities to our teams and strive to maintain a fun work environment with incentives. Our teams receive a discount on Coffi Lab products as well as free drinks whilst on shift. Overtime is paid for every hour worked above contract hours for all team members, including managers.
Responsibilities
* Successfully run a high volume & fast-paced store in line with Coffi Lab standards.
* Deliver outstanding customer service.
* Follow all operational processes and keep all relevant documentation up to date.
* Hire and onboard all new store employees into the business.
* Provide ongoing training & development to all team members using training materials provided. Ensure training is documented and kept on file.
* Lead by example and promote the business in accordance with all training provided.
* Show a clear understanding of your store budgets and strategically manage key financial metrics to ensure they are met.
* Maintain optimum stock levels in order to achieve gross margin targets and manage the ordering process.
* Plan rotas, schedule holidays and ensure they are correctly reflected on the system to support accurate reporting and payroll.
* Ensure all Health and Safety compliance is followed.
Ideal candidates will need to:
* Be a Leader. Through a dependable and kind approach to all things Coffi Lab our Store Managers support and develop their team.
* Be heard. As Store Manager you will be continually communicating with your team, customers and colleagues in other departments. Excellent communication skills are needed to ensure that your message is understood.
* Be a problem solver. Sometimes things go wrong, that’s unavoidable. Effective problem solving and decision making skills will be required.
* Be proactive. Our Store Managers must be able to work under pressure, manage their time effectively, prioritising tasks and delegating as required.
* Be efficient. Our Store Managers must be well organised and detail oriented with the ability to multi-task.
* Be clear. Must be proficient in using software packages such as Microsoft, EPOS and PDQ with strong verbal and written English language skills.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries
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