Cleaning Contract Manager - Leeds & The North - to £40k
Exciting opportunity a Contracts Manager to join the passionate and driven management team of a cleaning services provider in the north of England, based around the Leeds area. You would be required to support and manage both clients and staff to ensure the highest level of service delivery, through developing client relationships, innovation, and excellent communication skills.
The successful candidate would be an experienced cleaning management professional with a proven track record in a 5-star customer service delivery environment, a great ability to multi-task with proven people management skills. Clients can operate 365 days a year so flexibility to work out of hours or weekends (minimal) will sometimes be required.
Main elements of this role:
To take direct responsibility for key client relationshipsResponsible for all budgets, promoting new initiatives that the company introduces, problem solving, training and development of all staff.To work with the Operations Director to continuously improve service offering to best in class through the use of software, systems, processes and collaborative meetings to provide the best tools and skillsets for the team to excel.To help the team continue the drive towards sustainability, in all aspects of the business, recycling, replacement of chemicals with bio-remedial products, sustainable suppliers.
Key areas of responsibility:
People ManagementHealth & Safety ManagementBudget ManagementContract ManagementCustomer Relationship Management
What we are looking for:
**Experience in a similar role**Knowledge and understanding of cleaning equipment, materials and operations, currently in use.**Understanding of Health & Safety issues e.g., COSHH and the Electricity at Work Act.**Experience of recruiting and managing local staff**Knowledge of MS Office products and be fully computer literate **Excellent client relationship skills**People orientated approach and the highest standards of customer care
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