Job Description
Senior Client Services Manager – Estates & Facilities
Location: Birmingham City Centre
Sector: Real Estate / Facilities Management
Are you passionate about delivering exceptional customer experiences in a dynamic, high‑profile estate environment? We’re looking for a Senior Client Services Manager to lead front‑of‑house operations, build strong occupier relationships, and ensure seamless coordination across facilities and estate services.
What You’ll Do
* Be the front‑line face of the estate, acting as the key contact for occupiers and visitors.
* Lead front‑of‑house, reception, and concierge teams, ensuring a professional and welcoming experience.
* Build and maintain strong tenant relationships, resolving service issues and driving engagement.
* Coordinate with FM, security, cleaning, and maintenance teams to deliver a smooth operational experience.
* Champion service excellence, monitor performance, and drive continuous improvement initiatives.
* Manage budgets, reporting, and service delivery metrics to ensure value and efficiency.
What We’re Looking For
Proven experience in client liaison and tenant engag...
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