Job Description
Job Title:
Restaurant Manager
Department:
Food and Beverage
Reporting To:
Operations Manager
Primary Job Purpose:
An exciting opportunity has arisen for Restaurant Manager to join our F&B team. This is a fast-paced role where you will be responsible for ensuring smooth service delivery of all events. The ideal candidate will have a proven track record of event service delivery and a natural flair for customer service.
About The Role
Job Title:
Restaurant Manager
Department:
Food and Beverage
Reporting To:
Operations Manager
Primary Job Purpose:
An exciting opportunity has arisen for Restaurant Manager to join our F&B team. This is a fast-paced role where you will be responsible for ensuring smooth service delivery of all events. The ideal candidate will have a proven track record of event service delivery and a natural flair for customer service.
Roles and Responsibilities:
* Supervise Restaurant planning with overall responsibility for service delivery
* Maintain service delivery standards at all times by the team
* Ensure quality standards are maintained for our products range and ensure these are presented correctly and effectively.
* Recruit, maintain and develop a strong team across all food and beverage areas at the resort.
* Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning.
* Ensure all new staff are fully inducted into the team, its culture and values
* Work closely with the Head Chef and Reservations team to ensure exceptional service delivery of all restaurant standards along with helping support events, including weddings and conferences
* Supervise operational staff to ensure high quality of event delivery
* Collaborate with other departments and operational staff to ensure all areas are ready for guests
* Manage client expectations, dealing with and resolving all queries promptly and efficiently
* Contribute to the development of team members
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Keys Skills:
* Experience in restaurants service management
* Leadership skills to motivate and manage a team
* Confidence and diplomacy to liaise with other departments to ensure effective team work that results in an exceptional experience
* Good communication skills to find out exactly what clients/guests want
* Personal charm to greet guests and ensure a memorable experience
* Excellent organisational and exceptional attention to detail
* A cool head to deal with last minute requests and problems
* A can-do, adaptable and flexible approach to work
All staff Key Performance Measures
Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
* To focus on the guest experience at all times and continually strive to delight time after time
* To see each guest as part of a long-term relationship not a onetime event
* To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
* To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
* To encourage our team to contribute to excellent working conditions for all
* To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
* Discounts across the resort, including family and friends
* Free onsite parking
* Progression and career development opportunities.
* Pension Scheme
* Free staff meals whilst on shift
* Free gym membership
* Access to wellness programmes
* Share of Resort’s service charges on monthly basis
* Extra days holiday after 2 years
Attitude
* Confident and respectful
* Friendly, charming and informative
* Passionate about Customer Service
* Positive can-do attitude
* High standard of personal appearance
* Respectful
* Conscientious
* Approachable and supportive
Skills Needed
About The Company
About Us
Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.
Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces
Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.
Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast
Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Company Culture
Why LQ Resorts ?
Our Company
LQ is a family run, collection of quality destination led Hotel Resorts.
Its family ethos, values and vision are well known to those who choose to spend their quality time with us.
LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.
A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.
Our Values
* To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time
* To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.
* To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
* To encourage our team to contribute to excellent working conditions
Our Employees
Are a vital part of LQ Resorts .
* Supporting our team’s physical and mental health Providing free gym membership
* Delivering employee recognition programmes to reward hard work and effort.
* Creating an environment that supports the development of skills, knowledge, qualifications and career progression
* Discounts across all Resorts, to encourage leisure time
Desired Criteria
* Willingness to undertake further training.
* Microsoft Excel Intermediate level
* Experience of using Res-Diary; Ez-runner; Rezlinx;
* Experience of coaching and mentoring
* Knowledge of Fourth Hospitality System
* Coaching and mentoring
Required Criteria
* High standards of presentation and organisation
* Great attention to detail
* Excellent written and verbal communication skills
* Ability to understand peaks and troughs of industry and work within a budget
* Ability to create efficient staff rotas
* Flexible approach to work
* Multi-tasking and time-management skills, with the ability to prioritize tasks
* GCSE English grade C /4 or above
* GCSE Maths grade C/4 or above
* Microsoft Excel beginner level
* Experience working in hospitality or events
* Experience of working to service delivery standards
* Experience of reviewing and changing working methods for best practice.
* Customer-service experience.
* Experience of dealing with Customer complaints
* Experience of working in public relations, preferably in the hospitality or travel industries
* Knowledge of correct and effective recruitment practices
Closing DateThursday 31st July, 2025