Field Service Manager
Location: Rushden
Salary: £45,000 per annum
Benefits: EV Company Vehicle + Additional Benefits Package
Permanent Position
We're seeking a proactive and experienced Field Service Manager to lead a team of Rack & pinion engineers across the country. This is an excellent opportunity for a strong hands‑on leader who can motivate a team, has technical expertise, and can improve service delivery. The Field Service Manager will have excellent communication skills to manage field activities. This is a full time role based in Rushden with regular travel to support the field teams and meet customers.
Key Responsibilities
* Lead, coach, and develop a team of field service engineers ensuring productivity and quality standards are met whilst providing a positive and safe working environment
* Conduct site visits and job audits to maintain quality and safety standards.
* Provide hands‑on technical guidance and troubleshooting assistance to field engineers, alongside the technical support team
* Contribute to safety improvements and enforce compliance within H & S regulations
* Build strong relationships with customers, resolving issues and ensuring high service quality
* Monitor KPIs and implement improvements to drive operational efficiency
* Support recruitment, training, and performance management activities.
* Support the Service Operations Manager to liaise with customers on operational matters, ensuring satisfaction and resolving issues promptly
Qualifications and Competencies
* Previous experience in a service management or senior field engineering role (minimum of 5 years due to knowledge and experience required)
* Strong technical knowledge of Rack & Pinion Systems (essential)
* Mechanical Engineering and IOSH Managing Safely qualification would be advantageous
* Strong leadership and communication skills with the ability to work under pressure
* Knowledge of health and safety standards and compliance requirements
* Highly organised with the ability to manage multiple priorities
* Full UK driving licence and be able to travel nationwide.
Benefits
* Equal‑Opportunity Employer
* 25 days holiday, plus public holidays
* Competitive Salary - £45,000 per annum
* EV Company Vehicle
* Pension Scheme 8% Company contribution, 3% employee contribution after 3 months
If you are interested in this role, please apply by sending your CV or for more information please email (url removed).
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