KEY RESPONSIBILITIES:
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Identify risk in relation to non-payment and proactively engage with the customers to resolve overdue payments, building rapport wherever possible
Carry out early intervention support in relation to risk around non-payment
Play a major part in keeping Debtor Days within agreed target
Chase overdue debt by phone, following up by email and where necessary escalate to external collectors
Daily monitoring of the invoices mailbox ensuring that all customer correspondence is dealt with promptly
Reconcile customer accounts
Negotiate and monitor payment plans with customers when necessary
Oversee production of statement runs and subsequent stop process
Aged Debtor reports for review by Senior Management
KNOWLEDGE, SKILLS:
Previous relevant experience inCredit Control
Excellent standard of communication both written and verbal
Methodical and logical thinking
A good standard of IT skills - Excel essential
Experience of using Sage 200 would be an advantage
HOURS & BENEFITS:
28 days holiday, inclusive of Bank Holidays
Pension - auto enrolment
Sales and loyalty bonus scheme
Perk Box
Birthday gift
Working Hours - Monday to Friday, Full time (8am - 5pm)
Bonus scheme (Quarterly)
Health & wellbeing programme
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