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Role Outline
Health Partners is one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees.
We are seeking a dynamic and experienced individual to coordinate a comprehensive and effective administration service within our organisation. The role involves managing people and processes to ensure high-quality delivery of services, with responsibilities spanning team recruitment, absence and performance management, and training and development. Acting as a key liaison with departments and stakeholders, you will oversee data quality, process improvements, and the implementation of best practices. This position also involves leading projects, supporting account managers, handling complaints, and ensuring the delivery of high-quality information to meet performance and quality standards. You will be pivotal in fostering staff engagement, mentoring, and coaching while navigating a fast-paced, high-pressure environment.
Key Responsibilities
* Coordinate and manage an effective administration service.
* Lead people management tasks, including resourcing, recruitment, absence management, and performance management.
* Support the training, development, and engagement of team members.
* Investigate and resolve data quality issues used for measuring performance and quality standards.
* Act as the first point of contact for liaising with departments and stakeholders across the business.
* Collaborate with the Operations Manager to implement new systems and processes for admin and clinical staff.
* Support the Change & Improvement Manager in reviewing and redesigning processes.
* Lead on key projects and provide operational support to Account Managers.
* Sign off invoices and oversee financial processes.
* Conduct regular quality reviews of tasks and provide feedback to team members.
* Undertake data cleansing to ensure the production of high-quality information.
* Assist in handling complaints and resolving instances of client/patient dissatisfaction.
What We Are Looking For
We are looking for a motivated and skilled individual with excellent verbal and written communication skills and strong IT abilities, including experience with database systems and Microsoft Office applications. You should have a background in team management, customer service, and administration, with a keen eye for detail and a solid understanding of GDPR and the Data Protection Act. Familiarity with health surveillance and occupational health is essential, and experience within healthcare services or project management is highly desirable. The ideal candidate will be a team player, solution-focused, and resilient under pressure, with the ability to multitask, prioritise workloads, and influence stakeholders effectively. They should also demonstrate a passion for mentoring, coaching, and delivering high standards in a high-pressure, fast-paced environment.
Hours
The role is full-time 37.5 hours per week, 7.5hours per day, where you will be expected to work during the core hours between 8.00am and 6.00pm Monday to Friday.
Location
This is a hybrid position with a mixture of being based in our office in Solihull or Uckfield & remote working. You will need to attend the office three days a week.
The salary for this role is competitive and dependent on qualifications and experience.
Company Benefits
We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. Our current benefits package is:
* Competitive annual salary dependent on qualifications and experience
* Contributory pension scheme up to 6%
* Life assurance
* Starting on 25 days annual leave plus bank holidays, increasing with length of service
* Have a day off for your Birthday (non-contractual benefit)
* Discounted gym membership
* Cycle to work scheme
* Health cashback plan
About Health Partners
Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.
With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.
We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.
At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.
If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.
Application Process
To apply, scroll down and click ‘Apply Now’ or go to ‘Candidate Login’ at the top of this page.
We look forward to receiving your application and joining our team!
Diversity & Inclusion Statement
Health Partners are a proud member of the Disability Confident employer scheme.
Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.
Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.
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