Job Description
Are you a confident communicator with a passion for customer experience? If you thrive on achieving results and want to make a difference, we invite you to join us at Parkdean Resorts as an Ownership Enquiry Advisor. Here, you’ll play a vital role in supporting future holiday home owners right at the start of their journey!
In this exciting and fast-paced role, you’ll maximize enquiry-to-appointment conversion by building strong relationships with potential owners through various communication channels.
What You Will Be Doing...
* Guiding prospective customers through the early stages of their ownership journey as part of a high-performing team.
* Responding confidently and professionally to ownership queries across voice, live chat, and digital channels.
* Converting enquiries into high-quality sales appointments by identifying customer needs and offering tailored guidance.
* Owning your personal performance - achieving targets, meeting KPIs, and managing your pipeline effectively.
* Using strong fact-finding and selling skills to match customers to their perfect Parkdean Resorts holiday park.
* Sharing new promotions with customers to create urgency and generate interest.
* Continuously developing your product knowledge to offer expert advice.
* Nurturing new and existing leads through planned outbound activity.
* Collaborating closely with our park sales teams to ensure a seamless customer handover.
* Sharing ideas, best practices, and innovations that support ongoing team growth and success.
* Attending park visits and events throughout the year to strengthen your knowledge and promote Parkdean Resorts.
About You...
* A proactive, results-driven individual with a passion for exceptional customer service.
* Strong communication skills (verbal and written) with excellent grammar.
* Ability to build rapport quickly and follow a structured sales process to maximize conversion.
* Proven resilience and adaptability across a variety of customer interactions.
* Confident multitasker, able to manage phone, live chat, and digital conversations simultaneously.
* A positive, target-focused approach - motivated to earn commission and achieve success.
* Previous contact centre experience (outbound desirable).
* Experience engaging customers through social media platforms (desirable).
* A track record of achieving sales targets and delivering outstanding results.
So, Why Parkdean Resorts?
Besides our one-of-a-kind team culture and stunning locations across the UK, we offer:
* The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
* You’re never on your own with our Employee Assistance Programme, featuring a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
* A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
* A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
* Awesome discounts on brands like Hello Fresh and local gyms, just for you!
At Parkdean Resorts, we strive to be a force for good, caring for our parks, people, and planet. We celebrate our communities and natural environment, enhancing the amazing memories we create for years to come.
Are We the Right Fit for You?
At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a supportive team.
Our parks create meaningful memories for our guests, and we know that great service is more than just a smile - it’s about understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park!
Parkdean Resorts takes safeguarding seriously; therefore, background checks including DBS (or equivalent) will be carried out if appropriate.
We are committed to creating an environment and recruitment process where everyone feels safe and comfortable discussing disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please reach out to us.