Home Claims Desk Technical Lead – Salary circa £45,000-£55,000
This role offers smart-working flexibility with a 50% hybrid model, and can be based from our Leeds or Glasgow office.
Do you have strong buildings technical knowledge and love helping others grow? This could be the perfect next step for you. You’ll coach and support our team while delivering great service to our customers and keeping claims costs under control. If it sounds someone like you, don’t hesitate to apply!
A bit about the job:
You’ll be part of our Home Claims Operation, leading the technical direction of our Desk Claims Teams. That includes Home Desk Consultants and Home Project Managers handling building claims up to £50k.
You’ll guide the team on all technical matters including day to day technical referrals, making sure we deliver great service and manage costs effectively. You’ll also work closely with our people leads to support and upskill the team. You’ll also help shape how we work – improving systems, processes and communication, while keeping a close eye on performance and customer outcomes.
Skills and experience we’re looking for:
* Strong technical knowledge of Home Claims, including philosophies, standards, and policy interpretation.
* Proficient understanding of claims handling, including policy coverage, validation, fraud detection, and the ability to approve or challenge scopes in line with policy standards and best practices.
* Coaching experience with a track record of improving performance and capability.
* Customer Focused, strong communication skills with a talent for building relationships, managing stakeholder expectations, handling conflicts, and effectively resolving problems.
* Ideally, you hold certifications like Cert CII/Dip CII, BDMA, or HND/HNC in Building Studies, or the ability to demonstrate comparable technical/management experience.
What you’ll get for this role:
* Starting salary circa £45,000-£55,000 (depending on location, skills, experience, and qualifications)
* Bonus opportunity – 10% of annual salary (based on performance)
* Generous pension scheme – Aviva contributes up to 14%
* 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
* Up to 40% discount on Aviva products and other retailer discounts
* Up to £1,200 of free Aviva shares per year
* Supportive policies including parental and carer’s leave
* Flexible benefits including cycle to work and sustainability options
* 3 paid volunteering days to give back to your community
* Wellbeing support and tools
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Even if you don’t tick every box, we’d still love to hear from you. We also consider all forms of flexible working, including part-time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week.
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please email us to let us know you have a disclosed disability, and we’ll guarantee you an interview.
We’d love it if you could submit your application online. If you need an alternative way to apply, just send an email to Vivien.gergaly@aviva.com
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