CsEA0546BE{text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto} .csC240CACF{color:(phone number removed);background-color:transparent;font-family:Calibri;font-size:10pt;font-weight:bold;font-style:normal;} .csA33DE675{color:(phone number removed);background-color:transparent;font-family:Calibri;font-size:10pt;font-weight:normal;font-style:normal;} .cs36A27ABC{text-align:left;margin:0pt 0pt 0pt 0pt;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;list-style-type:disc;color:(phone number removed);background-color:transparent;font-family:Arial;font-size:10pt;font-weight:normal;font-style:normal} .cs2654AE3A{text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt} .csC8F6D76{color:(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;} Role: IT Support Technician Salary: Up to £30k DOE Location: Clapham Junction Job Purpose: Based in Clapham, SW London, my client is looking for a pragmatic and enthusiastic IT Support Technician to support our IT Manager. Preferably with School/Education experience, this is a key role reporting to the IT Manager. The post-holder will be responsible, with the IT Manager, for the function and success of our IT infrastructure along with the user experience. Job Duties: · To provide level 1 & Level 2 technical support to all of the school's users across both school sites in Clapham · Meeting and greeting walk-in visitors to the IT office and providing support as needed, along with attending classrooms and offices to resolve issues. · Responding to tickets and tasks assigned by the IT Manager within the agreed SLAs. · To operate, install, update and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc. · To work in compliance with the School and GDRP policies in order to maintain confidential information. · To support the design, installation and configuration of software and hardware across the school network. · Ensuring there is stock of day-to-day items and the office remains clean and clear. · To support & perform routine maintenance of computer / network systems in order to ensure stable and efficient school operations. · To support vendor diagnostic tests to identify and resolve faults. · To support & carry out hardware repairs or replacements of IT devices including mobile devices, Desktops and Laptops. · To accurately record asset movements ( IMAC's ) on the asset management tracking system. · To train users on new systems by performing technical demonstrations to acquaint them with operational procedures when required. · To accurately record, update and document requests using the IT service desk system. · To support major IT issues or upgrades which are not possible to perform during normal school hours. · To act as a technical advocate within the school; promoting thoughts and ideas that contribute towards more efficient and productive systems. To assist in the migration and implementation of new IT systems. · To assist the theatre technician when required with A/V and IT support. Skills and Experience: Proven experience in 1st and 2nd Line support role with a strong knowledge of hardware, networking and basic AV equipment. Hands-on experience with AD, MS365, Intune and Autopilot. Experience of using and troubleshooting Active Directory ( on-prem ) and Entra-ID / Azure AD. Knowledge of endpoint security, Compliance policies and remote management. Strong attention to details and a process-driven mindset. Excellent communication and customer service skills. Desirable: IT related certifications ( Microsoft, CompTIA, ITL, Cisco ) If you would like to apply for this role please send your CV to (url removed)