The Role
Based on site at HMP The Mount, our Student Support Administrators provide comprehensive administrative support across high-profile contracts. Within your role, you will be responsible for ensuring that the administration systems and processes operate in a timely and effective manner, adhering to all quality standards.
You will also be the first point of contact for prisoners, conducting prisoner inductions into the education provision, promoting available courses to potential learners, and providing ongoing advice and guidance. The role also includes recruiting learners for courses, maintaining accurate records of achievements linked to initial assessments, and liaising closely with partner agencies and the prison allocation and activity team.
What are we looking for?
You should have a passion for your work, along with relevant and recent experience within an administrative environment. You will hold an NVQ Level 2 Business Administration qualification or equivalent (Level 3 desirable), and demonstrate good knowledge of IT-based systems, including Word, Excel, and Access. An Information, Advice, and Guidance qualification is desirable.
You will need strong organisational skills with the ability to plan and prioritise workload effectively, along with excellent communication skills, both written and verbal. The ability to build rapport with a wide range of individuals and maintain a high level of confidentiality at all times is essential. You should be results-focused, with personal drive and resilience to overcome hurdles and barriers.
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