About the Role An established and award-winning Managed Service Provider is seeking a Technical Alignment Engineer to join their growing Service team. This is a hands-on, client-facing role focused on aligning client IT systems with best practices, improving security, and driving ongoing technology improvements. The position involves a mix of on-site and remote work, supporting a wide range of businesses across the South West. Key Responsibilities * Build and maintain strong relationships with clients * Conduct quarterly audits of client IT systems and infrastructure * Deliver on-site and remote technical improvements * Onboard new clients to defined technical standards * Maintain clear and accurate technical documentation * Support cyber security compliance activities (e.g. Cyber Essentials) * Provide excellent customer service to users of all technical abilities Skills & Experience Required * Full UK driving licence (essential) * Minimum 3 years’ IT experience (ideally within an MSP environment) * Strong knowledge of: * Windows Server & Desktop * Microsoft 365 & Azure * Network infrastructure fundamentals * Experience troubleshooting across: * Windows, macOS, iOS, Android * Understanding of cyb...