About the Role:
We are looking for a Field Service Engineer to report into our Stirling depot, covering the Inverness area. The focus of this role is to deliver a first-class service to both internal and external customers, actively seek revenue opportunities, and discuss these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing:
* Service and repair Volvo construction equipment or miscellaneous equipment
* Identify mechanical problems using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
* Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
* Work in line with quotations and time guides, highlighting to management where additional work may be required
* Ensure software updates are installed as new versions are released
* Complete tablet inputs, electronic reports and timesheets in real time, providing comprehensive details of the work undertaken
* Order parts for your work as necessary and return parts in a clean condition at the time of job completion
* Able to work overtime as and when required and to honour reasonable call-out requests
* Attend any relevant product or systems training courses
Requirements
Knowledge, Skills, And Experience
In order to set you up for success, we look for the following skills and experience:
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (e.g. NVQ 3/C&G)
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
* Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS
* Ability to communicate efficiently with colleagues, management and customers
* Work with a cost-conscious mindset to ensure maximum profitability
* Ability to problem solve and high level of diagnostic skills
* Confident using computer systems and Outlook
* High levels of attention to detail
* Conscientious in all aspects of the job
* Highly responsible, reliable, honest and trustworthy
* Ability to understand technical literature/systems
Desirable:
* Experience of Welding and Fabrication
Benefits
* Health and wellbeing programs and other benefits; specifics as listed in the role description
Team and Culture Benefits
* Refer-a-friend bonus, long service awards, paid volunteering day each year, Christmas shutdown, and opportunities to get involved through our Employee Council and related groups
Seniority level
* Associate
Employment type
* Full-time
Job function
* Other
Industries
* IT Services and IT Consulting
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