Job Purpose:
An office-based role, this is the chance to make a difference and become a key player in the growing TektaTeam
Supports our customers, internal team and engineers to complete all repairs, maintenance and small works quickly and efficiently. Working within a busy team you will be an essential part of ensuring customer delight.
You'll need excellent organisation and communication skills, a keen eye for detail and be able to meet tight deadlines.
Key responsibilities:
* Make customers happy
* Complete quotes for repairs and small works.
* Follow up with the customers to ensure they have it and whether they would like to proceed.
* Support customers by meeting tight SLA's on repairs and call outs, including managing the Engineer schedule for your region.
* Work with engineers, suppliers and customers to uncover root causes of issues and recommend the correct solutions
* Purchasing parts required for repair works and organising transport.
* Work with the rest of the team to plan the maintenance schedule, complete certificates and follow up with clients.
* Complete Risk Assessments and Method Statements (RAMS) for jobs and ensure all other necessary paperwork is in place.
* Approve job cards and complete invoicing.
* Attend regular account reviews and update meetings with clients.
* Work with the Sales team to grow customer revenue.
* Maintain the customer job and asset register to ensure accuracy.
* Take part in continuous improvement projects.
Our Requirements:
* Live our Core Values
* Excellent organisational skills and ability to work effectively on own whilst also being a team player
* Strong English & Maths skills
* Strong Geography skills - in order to schedule engineers efficiently
* Skilled in IT systems
* Be able to work under pressure and manage multiple tasks
* Excellent interpersonal and written communication skills, with strong attention to detail
* Ability to grasp technical information, working with engineers, customers, suppliers & colleagues
* Flexible, open to change
Other Details:
* Salary range £28K - £31K P/a dependant on preferred working hours (minimum 37.5hrs/week) & experience
* This role is an excellent position to learn our products, processes & industry giving scope for progression to other roles such as sales or project management
Job Type: Full-time
Pay: £28,000.00-£31,000.00 per year
Benefits:
* Additional leave
* Company events
* On-site parking
Experience:
* Customer service: 2 years (preferred)
Work Location: In person