Service Desk Engineer 1st Line
Location: Plymouth (HQ)
Working Pattern: Hybrid up to 2 days WFH
Salary: Up to £27,000 DOE
Training: Excellent training & development provided
About the Role
Were recruiting for a 1st Line Service Desk Engineer to join a growing IT team based at their Plymouth HQ. This role is ideal for someone early in their IT career who enjoys helping people, learning new technologies, and working in a supportive, well-structured environment.
Youll be the first point of contact for users, providing friendly, professional technical support while gaining exposure to modern IT systems and clear progression opportunities.
Key Responsibilities
1. Act as the first point of contact for IT support queries via phone, email, and ticketing system
2. Log, triage, and resolve 1st line incidents and service requests
3. Provide support across Windows, Microsoft 365, Azure, hardware, and networking
4. Follow IT processes and contribute to maintaining accurate system documentation
5. Deliver excellentcustomer serviceand clear communication at...