We are recruiting on behalf of our client based in Shrewsbury, Shropshire to join their team as a Senior Claims Manager. You will be responsible for the entire claims process, from receipt to settlement, to ensure efficient and accurate payment of claims. Whats in it for you? £30,000 - £35,000 per annum depending on experience Mon-Fri 9am 5pm (1-hour lunch break) 25 days plus bank holiday (Increase through length of service) Opportunities for training and progression Company Pension Company health plan (After 1 year of service) Free parking Duties include: Assist clients with their claims-related enquiries, either by liaising directly with the insurer or by supplying the appropriate contact details for direct communication Work collaboratively with insurers, loss adjusters, solicitors, brokers, claimants, and internal teams to ensure all claims are processed accurately and efficiently Proactively follow up on outstanding claims to ensure timely progress and resolution Ensure that all claim settlement payments received on behalf of clients are promptly transferred to them Maintain a consistently high standard of customer service, promoting excellence and client satisfaction at all times Oversee and support claims handlers, offering direction, mentoring, and assistance where required Assess and verify claims to confirm accuracy, validity, and compliance with internal policies and industry regulations Design, implement, and refine claims procedures and policies to enhance operational efficiency and service quality Maintain effective communication with clients, loss adjusters, and claim handlers to ensure smooth management and resolution of claims Identify potential issues or delays within the claims process and take proactive steps to achieve fair and satisfactory settlements Experience Required: Minimum of 2 years experience in a senior claims management role or equivalent leadership position Experience within commercial insurance essential At least 3-4 years experience in a claims-focused role Proven leadership, organizational, and communication skills with a track record of managing teams effectively Strong analytical and problem-solving abilities Exceptional attention to detail with the ability to manage multiple priorities simultaneously Proficiency in Microsoft Office and claims management software, particularly Acturis Interested? Please call Taylor Butterfield or Megan Lancaster at Proactive Personnel, Telford for more information.