Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonisation, helping customers reduce emissions and operate more efficiently across industries such as data centres, healthcare, and manufacturing.
With over 140 years of expertise, we combine advanced technology, lifecycle services, and a leading field organisation to deliver real-world results and drive performance where it matters most.
As part of Johnson Controls, Password Services delivers high-quality HVAC service and installation solutions across the UK.
We are seeking an experienced HVAC Installation Operations Manager to lead the overall performance of the Password Services installation business, with full accountability for delivery, customer relationships, and commercial outcomes.
What You Will Do
You will take ownership of installation operations, including P&L performance, delivery, and business growth. Leading a team of engineers, coordinators, and project managers, you will ensure strong performance, customer satisfaction, and high-quality delivery.
This is a hands-on leadership role combining operations, customer engagement, and business development, working closely with clients to drive service excellence and identify new opportunities.
Key Responsibilities
1. Full P&L accountability for installation operations
2. Lead and develop a multi-disciplinary team
3. Oversee installation delivery, ensuring commercial, quality, and HSE compliance
4. Build and maintain strong customer relationships
5. Identify and develop new business opportunities
6. Drive performance and continuous improvement
Working Pattern
7. Based within commuting distance of Droitwich
8. Minimum 3 days in the office
9. Regular travel to customer sites
What We’re Looking For
Essential
10. HVAC operations or senior service management experience
11. Strong track record managing P&L and performance
12. Experience delivering HVAC installation projects
13. Leadership of multi-disciplinary teams
14. Commercial awareness and customer focus
Preferred
15. Background in HVAC service or installation
16. Experience in customer-led environments
17. Knowledge of long-term contracts or frameworks
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