Mount Royal Hotel Edinburgh is seeking a confident, vibrant, and knowledgeable Reservations Manager.
You will report to the Hotel General Manager and be responsible for managing the reservation process and operations to meet financial targets. You will work closely with the revenue management team to implement pricing strategies.
Reservations Manager Responsibilities
1. Manage reservation systems to ensure correct configurations and full operational capacity.
2. Analyze no-shows and cancellations to improve procedures.
3. Build and maintain guest relationships through customer relationship programs.
4. Ensure compliance with reservation policies, procedures, and legal requirements.
5. Identify risk response activities to manage system downtime.
6. Manage room inventory to maximize occupancy.
7. Resolve issues arising from overbooking.
8. Support budget forecasting for the department.
9. Manage departmental costs to keep expenses within budget.
10. Develop plans to improve reservation operations and service delivery.
Candidate Requirements
* Fluent in verbal and written English.
* Hospitality-related qualification preferred but not essential.
* Proficient in IT usage.
* Experience with Opera Cloud PMS desirable (training provided).
* Excellent customer service skills.
Benefits of Working With Us
* Career growth opportunities.
* On-the-job training and access to online learning platforms.
* Staff incentives based on performance.
About Us
Mount Royal Hotel Edinburgh by The Unlimited Collection is part of The Ascott Limited, which embraces diversity, equity, and inclusion, welcoming applicants from all backgrounds. Ascott operates across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA, offering serviced residences, coliving, hotels, and senior living apartments. Its brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu, and Yello. Members of the Ascott Star Rewards loyalty program enjoy exclusive privileges.
Jupiter Hotels Limited trading as Mount Royal Hotel Edinburgh by The Unlimited Collection managed by The Ascott Limited.
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