What you’ll be doing:
* Working closely with a small team of managers to ensure the store runs smoothly every day.
* Taking responsibility for the daily operation of the store, often being the only manager present with full accountability.
* Collaborating with a team to complete all tasks, ensuring customers are served efficiently and safely.
* Managing people, including performance, capability, disciplinary actions, scheduling, and payroll.
* Supporting other stores within the network as needed.
What makes a great customer & trading manager:
* Experience in line management within a fast-paced, operational environment.
* Exceptional customer service skills and ability to coach a team to deliver the same.
* Achievement of KPIs and other performance metrics.
* Ability to handle disciplinary, performance, and employee relations issues.
* Leadership skills to manage operations independently in the absence of senior management.
Working for us has great rewards
Salary depends on experience, store size, complexity, and location. Benefits include:
* 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and at pay days at Argos.
* Annual bonus based on performance.
* Free food and drinks in stores.
* Generous holiday, maternity, and paternity leave.
* Pension scheme with 4-7.5% employer contributions.
* Sainsbury’s share scheme at discounted rates.
* Wellbeing support, including counseling and legal advice.
* Colleague networks for support and development.
* Cycle to Work scheme for bikes and equipment.
* Discounts on gym memberships, holidays, and retail vouchers.
An inclusive place to work and shop:
We promote diversity and inclusion through initiatives, mentorship, training, and career development. We support colleagues with family and carer needs and provide resources to foster an inclusive culture. Learn more about our commitment here.
Reasonable adjustments: If needed during application or interview, please let us know, and we will support you.
Leading in our stores:
Our management teams are the driving force behind our success, leading with passion, boldness, and a focus on service. They empower teams to excel daily, ensuring product availability, safety, and seamless operations. Their leadership makes shopping a better experience for our customers and work more rewarding for colleagues.
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