Overview
We are looking for a Patient Administrator to join our Endoscopy team on a full-time permanent basis (x4 shifts a week, 8am - 6pm, Monday to Sunday), at our brand new Community Diagnostic Centre in Cornwall.
As a Patient Admin with InHealth, you will ensure our patients receive a professional and patient-focused service throughout their diagnostic pathway. Working alongside your clinical colleagues in a dynamic, fast-paced environment, you will also provide administrative support for the endoscopy services we provide.
Job summary
Target opening date: December
We are looking for a Patient Administrator to join our Endoscopy team on a full-time permanent basis (x4 shifts a week, 8am - 6pm, Monday to Sunday), at our brand new Community Diagnostic Centre in Cornwall. As a Patient Admin with InHealth, you will ensure our patients receive a professional and patient-focused service throughout their diagnostic pathway. Working alongside your clinical colleagues in a dynamic, fast-paced environment, you will also provide administrative support for the endoscopy services we provide.
Main duties of the job
* Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
* General administrative duties to support the unit team such as scanning documents, preparing patient notes and updating patient administration systems with accurate information relating to patient appointments
* Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
* Tracking and distributing reports to referrers, ensuring that results are dispatched in line with timescales
* Working with the wider operational team and the booking service to resolve queries and ensure the best patient experience at all times.
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
What you will do
* Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
* General administrative duties to support the unit team such as scanning documents, preparing patient notes and updating patient administration systems with accurate information relating to patient appointments
* Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
* Tracking and distributing reports to referrers, ensuring that results are dispatched in line with timescales
* Working with the wider operational team and the booking service to resolve queries and ensure the best patient experience at all times.
About you
* Experienced working in a customer or patient focused environment
* Confident using Microsoft packages and other IT systems
* Strong communication skills, both written and verbal
* The ability to work independently and as part of a multi skilled team
Additional criteria
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: InHealth Group
Address: 5 Foundry Row
REDRUTH
TR15 1AN
Employer's website: https://www.inhealthgroup.com/ (Opens in a new tab)
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