Job Title: Field Engineer
Department: Operations
Location: Exeter, UK (Field Based)
Contract: Permanent, 37.5 hours per week
Compensation: £32,000 – £34,000 per year
Key Duties
* Installation and commissioning of battery‑operated security solutions.
* Communicate effectively with site managers and DeterTech ARC to ensure information flow.
* Maintain deployed solutions through battery maintenance, camera reconfiguration, cleaning and servicing.
* Minimise false triggers during installation and maintenance.
* Prepare and load all equipment, parts and spares into the business vehicle before each appointment.
* Deploy, position and secure equipment on site; fit, display and remove company signage.
* Conduct quality checks after repairs and maintenance to meet safety and performance standards.
* Respond promptly to customer inquiries and service requests regarding equipment issues.
* Remove off‑hire equipment and safely pack it into the company vehicle.
* Train customers and end‑users on proper operation, maintenance and safety protocols.
* Deliver workshops and training sessions to enhance customer knowledge.
* Analyse complex technical issues and propose effective solutions to restore functionality.
* Collaborate with engineering and design teams to address recurring problems and improve equipment design.
* Maintain a professional and courteous demeanor while interacting with clients.
Professional Experience and Qualifications
* 3+ years of hands‑on experience as a field engineer or in a similar role.
* Experience in telecoms, satellite, electronics, gas and electrics or a relevant engineering background.
* Full UK driving licence.
* CSCS training and H&S training desirable.
* Knowledge of wiring, electronics, soldering and experience in alarm installations desirable but not essential.
Personal Attributes
* Independent decision‑maker on site.
* Comfortable with lone‑working environments.
* Able to use a work iPad for job recording and comments.
* Physically capable of daily activity.
* Strong problem‑solving and solution‑oriented mindset.
* Excellent communication and interpersonal skills.
* Customer‑focused attitude with commitment to high‑quality service.
* Detail‑oriented approach to diagnosing and resolving technical issues.
* Adaptability to diverse and changing environments.
* Ability to work independently and as part of a team.
* Strong organisational skills to manage tasks and assignments effectively.
* Patience and empathy when interacting with customers.
Benefits
* 25+ days of holiday
* Healthcare scheme
* 4% employer pension contribution
* Employee Assistance Programme
* Life Cover 3x salary
* SmartWater Product Pack
* Wider Benefits Portal
* Buy Holiday Scheme
* Employee Recognition Programme
* Flexible working
* Company van for business use
* Fuel Card
* Monday to Friday working
We are committed to an inclusive recruitment process. If you require reasonable adjustments at any stage, please let us know and we will support you.
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