ESP Global Services has provided IT support and managed services to global customers for the last 32 years. Today, we are seeking Airport Engineers with a passion for solving IT problems with good customer service engagement. If you seek a career in IT and you are passionate to learn and develop, we can offer you exposure to multiple technologies and multiple global customer environment. What will you do? Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales. Consistently provide updates to the ESP Service Desk and end users on all live incidents and service requests Supply and replace IT consumables, such as paper and ink toner when required Carry out regular “floor-walking” and pro-active line of sight checks/ routine preventive maintenance to identify, log and resolve any issues before they are raised as incidents by customers This is an onsite role based at Newcastle Airport and requires a commitment of 3on - 3off from 6am to 6pm schedule. What will you bring to ESP? At least 2 years’ experience in an IT support role Good knowledge of current Microsoft Windows Desktop software Understanding of network protocols, server hardware and configurations Self-motivated with a willingness to learn and adapt to any new change or situation Excellent verbal and written communication skills 5 years UK working history which can be referenced for airside clearance checks Full UK manual driving license What we will offer? A competitive salary benefits: 20 days as annual leave Shift Allowance of £1920 per annum A career development plan Perkbox discounts Who are we? ESP Global Services has been providing customized 24/7 Global IT support solutions since, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers. Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.