Position: International Operations Associate
Location: Remote - United Kingdom
Reports to: Client Delivery Director
Application Submission: All applications must be submitted via LinkedIn – Easy Apply. Only CVs submitted in English will be considered.
About the role:
At Redslim, we’re driven by innovation, precision, and impact. We’re seeking an International Operations Associate to support the delivery of client projects and data operations.
In this role, you will drive client satisfaction through reliable project delivery, proactive stakeholder management, and data-informed decision-making. You’ll work across teams and technologies to ensure smooth execution of client deliverables, identify improvement opportunities, and enhance operational performance using analytics and effective process management and collaboration.
Key responsibilities:
* Represent Redslim to client stakeholders at all levels as a trusted partner and primary contact
* Drive client satisfaction by ensuring timely, high-quality delivery of ongoing and new projects
* Analyse delivery data and SLA performance metrics to identify trends, risks, and opportunities
* Apply structured problem-solving and root cause analysis to resolve issues effectively.
* Support workload planning and mentor other IOA team members on process and ways of working
* Share best practices across teams to drive operations excellence and continuous improvement
* Collaborate with the Client Delivery Manager to ensure team capacity and growth plans
* Identify and improve work processes and enhance efficiency
What you will bring:
Qualifications & Technical Skills
* Strong understanding of data structures, flows, and data quality principles, preferably in area of consumer data, market databases and agency data
* Solid business acumen combined with ability to analyse and interpret datasets to drive operations and client decisions
* Comfortable using Agentic AI tools and analytics platforms to improve efficiency
Core Competencies
* Excellent autonomy and workload planning skills in dynamic environments
* Strong client relationship management and communication abilities
* Solid project management experience, ensuring timely and quality execution
* Analytical mindset with strong problem-solving and data-driven decision-making
* Collaborative team player who mentors others and promotes cross-functional success
* Proactive, adaptable, and eager to learn and grow
* Positive attitude towards change and personal development
Suitable candidates will be contacted and invited for the next step in the recruitment process.
Redslim is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. No personal characteristics should be a barrier to joining Redslim. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics. We ensure job advertisements are free from unintentional bias.