Trading since 1989, we're the UK's largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.
We're part of the LSL Property Services PLC Group, which includes household names like Your Move and Reeds Rains, as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities, estate agents, and private customers.
We have an opportunity for someone to support the cross-functional workstreams between New Build and our Risk and Governance department, focusing on developing, implementing, and reviewing procedures to ensure new build enquiries are dealt with promptly within lender SLAs, and to support new build audit and first on-site processes.
Responsibilities
* Promoting and developing a strong team towards continuous improvement.
* Ensuring compliance with statutory and legal requirements, e.surv company policies, and procedures.
* Reviewing and suggesting improvements for internal procedures.
* Having a working knowledge of lender requirements for new build matters.
* Triaging incoming queries and managing relevant workflows.
* Reviewing and improving internal workflows.
* Auditing incoming valuer new build reports and comparable evidence to ensure compliance.
* Maintaining internal New Build Assessment intelligence information/data.
* Identifying trends and reviewing MI data.
* Verifying surveyor compliance with internal new build policies.
* Sharing forms with external parties and ensuring GDPR and data protection compliance.
* Supporting Surveyor Quality Managers with triaging SCT information.
* Reporting to the Senior Surveyor Quality Manager.
* Developing, maintaining, and reviewing HSE.
Skills
* Good communication skills.
* Good supporting and organisational skills.
* Knowledge of HSE management systems.
* Computer literacy.
* Ability to analyse and solve problems.
* Ability to produce and interpret meaningful MI.
* Using own initiative.
Pre-employment screening: All our employees have to pass a Criminal Records Disclosure and Credit Referencing process to work with our lender clients. If you are unsure about this, ask the team and we'll be happy to explain the process.
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