Job Description
Customer Service & Export Coordinator
Leeds | Manufacturing Sector | Full-Time, Permanent
Salary: £33,000 to £38,000
Are you an organised and customer-focused professional with experience in export coordination? We're looking for a proactive Customer Service & Export Coordinator to join a dynamic manufacturing business in Leeds.
Key Responsibilities:
Manage customer enquiries and provide exceptional service throughout the order process
Process and track sales orders, ensuring timely and accurate delivery
Prepare and manage all export documentation (invoices, packing lists, certificates of origin, etc.)
Liaise with freight forwarders and logistics partners to coordinate international shipments
Monitor delivery schedules and resolve any shipping or customs-related issues
Maintain accurate records using ERP/CRM systems
Ensure compliance with Incoterms and international trade regulations
Collaborate with internal departments to ensure smooth order fulfilmentWhat We're Looking For:
Previous experience in a customer service and/or export coordination role, ideally within manufacturing
Strong understanding of international shipping processes and export documentation
Excellent communication and problem-solving skills
Proficiency in Microsoft Office and ERP/CRM systems
High attention to detail and ability to manage multiple prioritiesWhy Join Us?
Why Join Us?
Be part of a supportive and collaborative team
Work in a fast-paced, growing manufacturing environment
Opportunities for development and progression
Private healthcare
Pension scheme
Life insurance
Free lunch
Free parking
Potential for a discretionary bonusIf you are interested please click apply and send an up to date copy of your CV