Key responsibilities will include:
* Commercial block management requirements, including liaising with external agencies regarding fire risk assessment, H&S assessments.
* Arrange works and liaise with the appropriate experts regarding maintenance works/repairs and issues that may arise.
* Site inspections - conduct regular site inspections and arrange works. Liaises with appropriate experts if required.
* Insurance claims handling - liaise with leaseholders, insurance companies and contractors.
* Utilities - negotiate contracts and liaise with providers.
* Seek legal advice when appropriate and take action accordingly.
* Administration – diary keeping, providing reports for clients when requested, Engineering insurance reports for clients.
* Budgets and expenditure – agree budget for property management issues including surveyor liaison, maintain records of expenditure, liaise with client regarding items above the agreed expenditure limit.
* Service charge accounting - in accordance with RICS Service Charge and Accounting (3rd edition) and the Association of Residential Managing Agents (ARMA) guidelines.
* Meetings and visits – attend as required (may include occasional evening meetings)
* Day to day client liaison.
* Any other duties that may reasonably be requested by a senior manager or employer.
Experience and skills required:
* Commercial Block management experience
* Excellent communication skills
* Ability to prioritise workload and work under pressure
* Excellent people skills, as strong internal and external relationships are crucial
* A good understanding of Block Management and current legislation affecting residential Property Management
* A good understanding of compliance issues
* Confident and proficient in dealing with clients and colleagues
* Ability to remain calm under pressure
* Strong negotiation and active listening skills
* Ability to build effective relationships by using diplomacy and tact
* Ability to resolve conflict in a responsible and non-confrontational way
* Good problem solving skills
* Ability to analyse information and make recommendations accordingly
* IRPM is preferred although not essential.
* Full, clean driving license.
Job Type: Full-time
Benefits:
* Company pension
Work Location: In person